About Us: Working Methods
A typical project is initiated by a personal visit and inspection, followed by a written assessment together with a detailed solution and a fixed-price quotation.
On getting the go-ahead, a Drain Experts site team will start work, led by a foreman and supervised from Head Office by a Contracts Manager. Customer satisfaction is gauged by a questionnaire filled in by the customer at the end of the project. Responses are closely monitored and have a direct influence on the conduct of subsequent projects.
The company’s thoroughly documented processes and quality standards have recently been certified to ISO-9001. Just one more assurance that we’re committed to solving your problem quickly, efficiently and with a minimum of disruption.
